Fiona richmond counselling

Warm, grounded counselling with Fiona Richmond – offering a thoughtful space to explore what is happening in your life, at your pace.

About me

My name is Fiona Richmond and I am a qualified integrative counsellor offering online counselling for adults in the UK. I am a registered member of the British Association for Counselling and Psychotherapy (BACP). I qualified with my Level 4 Diploma in Therapeutic Counselling (TC-L4) from Banbury Counselling Academy, and am currently studying to become a breathwork coach.
I came to this work with a strong belief that people need to be met as whole human beings, not reduced to symptoms or labels. You may be coming to counselling because of anxiety, stress, grief, relationship difficulties, shame, low mood, life changes, self-criticism, or a quiet sense that something in your life no longer feels right.
I work with warmth, steadiness and respect for each person’s individual experience and offer a calm and confidential counselling space where you can speak honestly, feel heard, and begin to make sense of what is happening for you. You do not need to arrive with everything clearly explained. We can start with what feels present now and allow understanding to develop at a pace that feels manageable.
My counselling practice is shaped by curiosity, care and attention to the relationship between emotional experience, personal history, the body and everyday life. I aim to offer private online counselling that feels thoughtful, human and grounded, rather than clinical or one-size-fits-all.
If you are looking for an online counsellor who will listen carefully, work collaboratively and support deeper self-understanding, you are welcome to contact me to arrange a free initial chat.
Get in touch

How I work

As an integrative counsellor, I draw on person-centred counselling, Gestalt therapy and Transactional Analysis. This means I can adapt the work to you, rather than asking you to fit into a fixed model of therapy. At times, our sessions may focus on being deeply heard and accepted; at other times, we may gently explore patterns, choices, relationships or the ways past experiences continue to affect the present.
My way of working is relational and collaborative. I will not judge you, tell you what to do, or push you towards answers that do not feel true for you. Instead, I will listen closely, reflect what I notice, and help you build a clearer understanding of your feelings, needs, boundaries and inner patterns.
Where it is helpful, I may also include gentle somatic awareness. This can involve noticing breath, tension, posture, sensation or movement, because emotional distress is often held in the body as well as in thoughts. This is always optional, always done with consent, and always guided by what feels safe and manageable for you.
Online counselling can still offer a steady therapeutic relationship and a confidential space for reflection, change and self-understanding. Whether you are looking for support with anxiety, stress, grief, relationship issues or feeling disconnected from yourself, we can work together at your pace and in a way that respects your experience.

Initial chat

I offer an initial free 15-minute chat, either by phone or online. This is a chance for you to get a sense of who I am and how I work, and for me to hear a little about what you are looking for. It is not a therapy session, and there is no pressure to decide anything straight away. The purpose is simply to see whether it feels possible and useful for us to work together – for you with me, and for me with you.

Fees

Fees are £55 for each 50-minute online counselling session, with a free 15-minute initial chat available so you can ask questions and get a sense of whether working together feels right.
I hold space for a few lower-cost clients, as I wish counselling to be affordable for those in need. Please contact me about these.
I aim to keep counselling fees clear and straightforward, offering private online counselling for adults in the UK in a calm, confidential and supportive space.

Policies

Confidentiality

I treat what you share in counselling iwith care and respect. Confidentiality is an important part of the counselling relationship, and we will talk about this clearly at the start of our work together.
There are some limits to confidentiality. These may include situations where there is a serious risk of harm to you or someone else, where safeguarding concerns arise, or where disclosure is required by law. Wherever possible, I would aim to discuss this with you first.
I have a more detailed Privacy Notice, so let me know if you would like to see this.
I keep brief records in line with professional, legal and ethical requirements. Personal information is stored securely and only kept for as long as necessary. You have the right to ask how your information is used and stored.

Sessions and cancellations

Sessions are usually arranged at a regular time. This helps create consistency and a reliable space for the work.
If you need to cancel or rearrange a session, I generally request 48 hours’ notice, although I know sometimes events get in the way.

Complaints

If you are unhappy with any aspect of my service, please contact me so I can listen, understand what has happened, and respond appropriately.
I take complaints seriously and will aim to acknowledge your complaint within 48 hours, and resolve complaints within 7 days, although more complex issues may take longer.
You may also contact the BACP.
If your complaint relates to how your personal information has been handled, you also have the right to raise the matter with the Information Commissioner’s Office.
I have a more detailed Complaints Policy, so let me know if you would like to see this.

Working ethically

I work with care, respect and professional responsibility. As a registered member of the British Association for Counselling and Psychotherapy, I work in line with its ethical framework. I also have regular clinical supervision, which supports the quality, safety and integrity of my work.

Contact

Taking the first step towards counselling can feel significant.
If you would like to enquire about online counselling with me, you are welcome to get in touch.
You can contact me to ask about availability, fees, online counselling sessions, or whether private counselling might be the right support for you at this time.
When you contact me, please keep your first message brief and share only what feels necessary at this stage. Although I use secure email, email as a whole cannot be guaranteed to fully protect personal or sensitive information, so it is best not to include detailed medical, personal or emergency information in your enquiry. We can discuss anything more private during an initial conversation.
I aim to reply as soon as I can during working hours. If we decide to arrange a brief introductory conversation, we can use that time to think together about whether working with me feels like a good fit.
Please note: Counselling is not an emergency service. If you feel at immediate risk, or you are worried that you may harm yourself or someone else, please contact emergency services, your GP, NHS 111, or go to your nearest A&E department.